This was the best customer service I've ever received. This company went above and beyond! Originally I ordered the chairs in July in Mint and received an email the next day from the CEO that it was on back order until November and was given an alternative color (Laguna). I agreed to the new color since it was very similar and would be available in August. When I received the chairs from the warehouse direct, they sent me Light Grey in error. I sent an email to customer service to let them know and asked if there was anything they could do to help me out. I received a phone call from the CEO the next afternoon and he took really great care of me. He had an off site delivery crew (who were extremely helpful too) pick up the Light Grey chairs and return with the Laguna chairs. He explained to me that he wanted to make sure that I got what I ordered and to take care of my issue right away and not delay it further. I will gladly recommend East Shore Modern to my friends and family for their future furniture purchases!