*Please Note: Begining December 1st, 2021, any return/refund requests received for orders placed on/after December 1st, 2021, will be subject to having the final return shipping cost deducted from the return amount. This change will apply to both FedEx Deliveries and Freight Orders.
We encourage all our customers to read this entire policy and fully understand what it means before placing your order. If you are unsure of any section in this policy, please be sure to contact us at orders@eastshoremodern.com or via our support chat found at the bottom right corner of the site for clarification. As we will not make any exception outside of the ones mentioned in the section below.
Full refunds will ONLY be credited for the following reason (Verification Will Be Required):
- Item(s) purchased was not the item received (Example - Received the wrong SKU).
Photo(s) of the following must be emailed to orders@eastshoremodern.com along with your order number:
- Photo of the item(s) received along with the packaging displaying the incorrect SKU Number.
- Photo of Shipping Label(s)
- Item(s) was damaged in transit.
- Will require a photo of the damage. Multiple angles are always helpful.
- A brief description of what happened and what the damage is.
- Item(s) was lost in transit.
*In all cases listed above, we will do our best to replace or exchange for the same item(s) or a comparable one, if the item(s) is discontinued or on backorder, we will advise you on the available options.
- The order is canceled before it ships out. (*see below for further details)
We appreciate your understanding and cooperation as we look to make the return/refund process as streamlined as possible.
Our policy lasts 30 days from the day you receive your purchase. If 30 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange unless authorized.
1. Customer must reach out within 30 days of receiving the order to file a Return of Merchandise Authorization (RMA). Please email us your request to orders@eastshoremodern.com
2. Return Labels/Bill Of Lading (BOL), and packing slips will be provided upon RMA Approval.
3. If your item was shipped via freight service we will arrange for the freighter to pick up the item.
*PLEASE NOTE: The claims department is running on a 15 - 20-day delay due to a high volume of requests being processed.
Return Eligibility
To be eligible for a return/refund your item must be:
- Unused and in the same condition that you received it.
- It must also be in its original packaging.
Non-returnable items:
- Gift cards
Return of Merchandise Authorization (RMA)
We must process a Return of Merchandise Authorization (RMA) with our warehouse to complete your return.
What's needed for the RMA to be approved:
- Order Number
- Product SKU
- Reason for the return/refund request?
- Damaged in Transit
- Missing Item
- Received the Wrong Color
- Received Wrong Item
- Standard Return
- Other (Specify)
Refunds (if applicable)
When the RMA is approved, we will provide you with a packing slip so that the item can be shipped back to the vendor's warehouse. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once refunds are processed, funds will be automatically released and be applied to your credit card or original payment method within 5-7 business days.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Order Cancellation After It Leaves The Warehouse:
*An order is considered shipped once you receive tracking information and it is loaded into the trailer.
You may cancel your order any time prior to the order being shipped out
If an order is canceled after the item ships out of the warehouse and has to be returned to the hub, the shipping costs will be deducted from the final refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@eastshoremodern.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@eastshoremodern.com and we will instruct where and how to send the purchased item.
*Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Have Additional Questions?
Feel free to reach out if you have any additional questions that have not been answered to support@eastshoremodern.com
