We are proud to offer a 30-day Hassle-Free Return Policy. If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging.
We encourage all our customers to read this entire policy and fully understand what it means before placing your order. If you are unsure of any section in this policy, please be sure to contact us at firstname.lastname@example.org or via our support chat found at the bottom right corner of the site for clarification. As we will not make any exceptions outside of the ones mentioned in the section below.
Full refunds will ONLY be credited for the following reason (Verification Will Be Required):
Photo(s) of the following must be emailed to email@example.com along with your order number:
- Item(s) purchased was not the item received (Example - Received the wrong SKU).
- Photo of the item(s) received along with the packaging displaying the incorrect SKU Number.
- Photo of Shipping Label(s)
- Item(s) was damaged in transit.
- Will require a photo of the damage. Multiple angles are always helpful.
- A brief description of what happened and what the damage is.
- ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY, REGARDLESS IF YOU ARE GOING TO USE THE ITEM THAT DAY OR NOT. UNFORTUNATELY, IF DAMAGE IS NOT NOTED OR REPORTED WITHIN THIS TIME FRAME, WE WILL NOT BE ABLE TO HONOR THE CLAIM, AS THE VENDOR WILL NOT BE ABLE TO DETERMINE IF DAMAGE WAS CAUSED BY DELIVERY OR FROM REGULAR USE.
- Item(s) was lost in transit, and we cannot replace it due to availability.
*In all cases listed above, we will do our best to replace or exchange for the same item(s) or a comparable one, if the item(s) is discontinued or on backorder, we will advise you on the available options.
- The order is canceled before it ships out. (*see below for further details)
- Item is shipped back to the warehouse using a fully insured and trackable shipping method of your choice (at your own expense). You may also return the item yourself to the warehouse with an authorized Packing Slip or Bill of Lading.
We appreciate your understanding and cooperation as we look to make the return/refund process as streamlined as possible.
Requesting a Return Authorization
1. Customer must reach out within 30 days of receiving the order to file a Return of Merchandise Authorization (RMA). Please email us your request to firstname.lastname@example.org
2. Return Labels/Bill Of Lading (BOL), and packing slips can be provided upon RMA Approval. The cost of the return shipping will be deducted from the refund. * Unless you use a carrier of your choice or return the item yourself to the vendor's warehouse with an RMA Authorization and packing slip or Bill of Lading.
3. If your item was shipped via freight service we can arrange for the freighter to pick up the item.
*PLEASE NOTE: The claims department is running on a 15 - 20-day delay due to a high volume of requests being processed.
To be eligible for a return/refund your item must be:
- Unused and in the same condition that you received it.
- It must also be in its original packaging.
- No parts or accessories are missing.
- Item is not assembled or modified in any way.
- Must include the return authorization provided by East Shore Modern.
- Gift cards
- Customized Furniture
- Items marked "Final Sale"
Return of Merchandise Authorization (RMA)
We must process a Return of Merchandise Authorization (RMA) with our warehouse to complete your return.
What's needed for the RMA to be approved:
- Order Number
- Product SKU
- Reason for the return/refund request?
- Damaged in Transit
- Missing Item
- Received the Wrong Color
- Received Wrong Item
- Standard Return
- Other (Specify)
Refunds (if eligible)
When the RMA is approved, we can provide you with a packing slip so that the item can be shipped back to the vendor's warehouse. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once refunds are processed, funds will be automatically released and be applied to your credit card or original payment method within 5-7 business days.
All refunds will be credited back less the final return shipping cost. Unless your order is an authorized return that meets the "Full Refund" criteria listed above.
Additional refund deductions may apply if:
- Any item is not in its original delivered condition or is missing parts or accessories for reasons not due to our error.
- You refuse delivery without alerting East Shore Modern within 24 hours of receiving the order.
- You cancel the order while the order is in transit.
Order Cancellation After It Leaves The Warehouse:
*An order is considered shipped once you receive tracking information and it is loaded into the trailer.
You may cancel your order any time prior to the order being shipped out. If an order is canceled after the item ships out of the warehouse and has to be returned to the hub, the shipping costs will be deducted from the final refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
- First, make sure 7-business days have passed. (Weekends, Federal, and Bank Holidays may delay this process)
- If 7-days have passed, contact your bank or credit card company and confirm if the refund amount has been received. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will instruct where and how to send the purchased item.
*Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver's account they will be notified of the return.
Have Additional Questions?
Feel free to reach out if you have any additional questions that have not been answered to email@example.com